Experiencing an issue with your HausMoney account? Whether it's an unrecognized charge, an incorrect amount, or something else entirely, HausMoney provides a straightforward process to file a dispute directly through the app.
Important Note: To prevent further unauthorized transactions on a lost or stolen HausMoney card, please refer to the following article and follow the instructions before submitting a dispute.
Here’s your step-by-step guide to resolving these issues:
Step 1: Log into the HausMoney App
Step 2: Tap on Profile
Once you’re logged in, navigate to the bottom right corner of your screen. You’ll find a "Profile" icon. Tap on it to access your profile settings and account management options.
Step 3: Tap on File a Dispute under Account Settings
Within your Profile section, look for "Account Settings." Under this section, you will find the option labeled "File a Dispute." Tap on this to initiate the dispute process.
Step 4: Tap on File New Dispute
On the "File a Dispute" screen, you will likely see a history of any past disputes. To start a new one, look for and tap on "File New Dispute."
Step 5: Choose the Best Reason for Filing a Dispute
I didn't open anything with Upwardli: Choose this if you believe an account or service was opened without your authorization.
I paid my last statement on time: Select this if you are disputing a late fee or negative credit reporting due to a payment you made on time.
Another Reason: This is a comprehensive option for various other issues, including:
Unauthorized Transactions: Charges you do not recognize or did not approve.
Incorrect Amounts: Charges where the amount billed is different from what you authorized.
Duplicate Transactions: Being charged multiple times for the same purchase.
Other: Use this for any other discrepancies or problems you've encountered.
Providing Detailed Information is Key
Regardless of the reason you select, the next step will involve providing detailed information about the transaction or issue you are disputing. To help HausMoney investigate your dispute efficiently, please ensure you include as much of the following information as possible:
Merchant Name: The name of the business where the transaction occurred.
Date of Transaction: The specific date when the transaction took place.
Amount of Transaction: The exact amount of the disputed charge.
Type of Dispute: Clearly state the nature of your dispute (e.g., unauthorized transaction, incorrect amount, duplicate charge).
Detailed Explanation: Provide a clear and concise explanation of why you are disputing the transaction or issue. Include any relevant details or context that will help HausMoney understand the situation. For unauthorized transactions, mention if you still have possession of your card. For incorrect amounts, specify the amount you believe you should have been charged. For duplicate transactions, indicate the dates and amounts of the repeated charges.
Once you have provided all the necessary information, follow the prompts within the app to submit your dispute. HausMoney will then review your claim and take appropriate action to resolve the issue.
By utilizing the "File a Dispute" feature within the HausMoney app and providing thorough details, you can efficiently address any discrepancies or unauthorized activity on your account, ensuring a smoother and more secure financial experience.
Still have questions? Contact your HausMoney Card customer support at [email protected] or 1 (888) 789-1482