The #1 reason for declined transactions that we see is billing address discrepancies. This could be because the billing address (or legal address) you set for the HausMoney card currently does not match the one you have with the online vendors (examples: Amazon, Apple Cash, etc.) Updating your billing address in those online accounts or updating your address on your HausMoney app will help you have a successful transaction.

The limit for ATM withdrawals is $1,000 daily. The current ATM limit is 3 daily transactions. Please keep in mind that the ATM itself may have a withdrawal limit.

A frozen HausMoney card will cause transactions to be declined because the freeze instantly deactivates the card for new purchases. It acts as a security measure, preventing any unauthorized use of your card, which means even legitimate attempts to use it will be blocked until you unfreeze it.

The daily spending limit is $5,500.

There is not currently enough money in the HausMoney account to cover the cost of the transaction that is being declined. Log in to your HausMoney account and double-check whether this is the case.
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Double-check that you entered your information correctly for the billing address and that you're using the correct PIN. Check if you have any pending transactions that might prevent you from successful transactions due to insufficient funds. If there’s still a problem, please contact us. We will be able to tell you what the issue is and how to fix it.