We understand that purchases don’t always meet expectations. When this happens, oftentimes, the fastest way to fix the problem is to request a refund from the merchant directly.
If you contacted a merchant about a problem with your purchase and they agreed to issue a credit back to you, your money may take 3 to 5 business days to post to your HausMoney Account
Contacting merchants directly
If you purchased merchandise or service in a retail location, you can call the merchant or visit them in person to request a refund.
For online purchases, try searching for the merchant’s name plus “refunds” or “returns.” The merchant’s website may also have a "Contact Us" or "Customer Support" section with instructions for getting help.
If you need to contact a merchant to request a refund but aren’t sure what to say, try using the template below. Copy and paste the template into your outgoing message to the merchant and replace the [bold sections in brackets] with your information.
Hello [Merchant or Company Name],
I purchased at your location on [MM/DD/YYYY] at [Time]. The receipt total was [$Transaction amount] for a purchase of [Item(s) or services purchased.]
I am requesting a refund of [full $ amount or partial $ amount] because [description of the problem, such as "the item I purchased is not in working order," "the service quality was not acceptable," or "the merchandise I ordered never arrived"].
I have attached copies of [description of receipts, information related to a problem with item/service, photos showing item/service issues, etc.] that document why a refund is needed.
Please review my request and the documentation I have provided, and let me know if you need any additional information to process this request.
I would like to reiterate that a refund is required to remedy this error.
Thank you, [Your name] |
Tip: If you’re requesting a refund for a subscription or membership service, consider including the following: "I would also like to cancel any future services or purchases related to this transaction."
If you already tried working with the merchant and couldn’t fix the problem, you can file a dispute through the app.